Return and Refund Policy

🔄 FITTRADER LLC Return & Refund Policy

At FITTRADER LLC, your satisfaction is our top priority. We are committed to providing you with high-quality fitness products and a hassle-free return experience. This Return & Refund Policy outlines the terms and conditions for returning items purchased from our website. By using our website and making purchases, you agree to the terms outlined in this policy.

1. Return Eligibility

You can return items within 30 days of delivery for a full refund. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging, including all tags, labels, and accessories.

• You must provide proof of purchase, such as the order number or receipt.

Exceptions / Non-Returnable Items:

• Items marked as “Final Sale” are not eligible for return or refund.

• Digital products, such as downloadable workout programs, are non-refundable.

• Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.

• Opened hygiene products (e.g., mouthguards, compression shorts) are non-refundable due to health and safety reasons.

Special Circumstances:

• Gifts: If you received an item as a gift, you can return it for store credit. The gift recipient will need to provide proof of purchase (order number or receipt).

• Sale Items: Sale items are eligible for return under the same conditions as regular-priced items, unless otherwise stated in the product description (e.g., “Final Sale”).

2. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Call us at +1 (385) 685-0171 or visit our Contact Us page to submit a return request.

2. Provide Required Information: When requesting a return, please provide the following information: Your order number, the item(s) you wish to return, and the reason for the return.

3. Receive Return Authorization and Instructions: Our customer service team will review your request and provide you with a return authorization (RA) number and detailed instructions on how to proceed.

4. Proper Packaging Requirements: Pack the item securely in its original packaging, if possible. If the original packaging is not available, use a sturdy box and adequate padding to protect the item during shipping.

5. Shipping the Item: Affix the prepaid return shipping label provided by FITTRADER LLC to the package. Drop off the package at the designated shipping carrier location.

Expected Timeframes:

• Return request processing: 1-2 business days

• Return authorization issuance: 1 business day

• Return shipping time: Varies depending on location

3. Return Shipping

Return shipping is FREE for all customers. We will provide you with a prepaid return shipping label via email once your return request has been approved. We will also provide you with return tracking information so you can monitor the progress of your return shipment.

4. Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.

Inspection Criteria:

• The item must be unused and in its original condition.

• All original packaging, tags, and accessories must be included.

• The item must not be damaged due to misuse or improper handling.

We will process your refund within 3-5 business days after receiving the returned item. Refunds will be issued to the original payment method used for the purchase.

5. Exchange Process

If you would like to exchange an item for a different size, color, or product, please contact our customer service team at +1 (385) 685-0171 or visit our Contact Us page to request an exchange. We will ship the replacement item to you free of charge within 3-5 business days after receiving the returned item.

6. Late or Missing Returns

We are unable to accept returns outside the 30-day return window. If your return has not been received or processed within the expected timeframe, please contact our customer service team at +1 (385) 685-0171.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at +1 (385) 685-0171 or visit our Contact Us page. You must report damaged or defective items within 7 days of delivery. We will provide you with a replacement item as quickly as possible, free of charge.

8. Refund Methods

Refunds will be processed using the original payment method used for the purchase.

• Credit card refunds: 3-10 business days

• PayPal refunds: 1-3 business days

9. Return Address

Please ship all returns to the following address: FITTRADER LLC 11245 207TH ST, QUEENS VILLAGE, NY, 11429, United States

Special Instructions:

Please ensure the Return Authorization (RA) number is clearly marked on the outside of the package. Business Hours for Receiving Returns: Monday – Friday, 9:00 AM – 5:00 PM EST

10. Warranty Information

Some of our products may be covered by a manufacturer’s warranty. Warranty claims are processed directly with the manufacturer, not with FITTRADER LLC. Please refer to the product documentation and contact the manufacturer directly to initiate a warranty service request.

11. Contact Information

For any return or refund inquiries, please contact us:

• Business Name: FITTRADER LLC

• Our Location: 11245 207TH ST, QUEENS VILLAGE, NY, 11429, United States

• Phone: +1 (385) 685-0171

• Email: business@fittrader.us